We dispatch calendars for the upcoming year in December. It's an annual practice for our customers.

If you find the need for an extra collection, you have two convenient options. You can book it online, or you can contact our office directly at 01983 632205.

Yes, you can easily access and download collection calendars from our website 24/7. However, if you prefer a physical copy by post, please get in touch with us, and we'll arrange it for you.

To renew your subscription, we'll reach out to you 4-6 weeks before it expires, allowing ample time for you to renew. You can renew online or over the phone, and if you have any queries, don't hesitate to contact us.

Absolutely! If you're looking to upgrade your service, simply call our office on 01983 632205 or send us an email detailing the service you'd like to upgrade to. Our team will handle the adjustments for you.

If you suspect that your bin has been missed during collection, you can promptly report a missed bin collection by phone or through our website.

Unfortunately, if your bin isn't placed out for collection on time, we won't be able to re-collect it. However, you can easily book an extra collection online to manage the situation.

If you choose not to renew your service, we will schedule a collection of your bin. Once your subscription has lapsed, further collections won't be provided.

Certainly! If you move to a new address, kindly inform us, and we'll arrange to transfer your service to your new residence.

Yes, many of our customers have 2, 3, and even 4 bins at their properties. Ordering an additional service is straightforward; you can do it online or contact our office for assistance.

Our standard service covers the contents of the bin only, and we do not collect extra waste. However, you can book additional waste collections in several ways, including purchasing our garden waste sacks and arranging collections alongside your bin on your scheduled collection day.

No, maintaining the cleanliness of the bin is your responsibility while you use our service.

Windfall fruit and similar produce grown in your garden are considered garden waste and can be placed in your garden waste bin if you have subscribed to this service. However, any such items brought into your kitchen are classified as food waste and should be placed in your outdoor food waste bin. Please avoid overfilling your garden bin with heavy windfall fruit there should be no more than a 1/4 of the bin with windfall fruit, as this can strain the bin and present a safety risk to our collection crew.

Please refrain from using any liners in your garden waste bin. Ensure that all garden waste is placed loosely within the bin. Bins with liners may not be collected.

No, the garden waste bin is intended solely for garden waste; it does not accommodate food waste.

To cancel your service, you can contact us by calling 01983 632205 or emailing us at support@onwardwaste.co.uk.

If you have received your bin and have already undergone collection cycles, a refund will not be issued.